We can support by English.
我们可以提供英语的服务。
Overseas orders
We accept orders from overseas by e-mail(store@rcnir.com) or Contact Form.
Please let us know the urls of the items or simply attach photos which you want us to quote.
How to ship
We send our products to overseas only by EMS( Express Mail Service).
Payment
We accept PayPal for international payment transaction.
carriage and transaction fee
EMS
you can check carriage rate : http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
PayPal
we will charge you PayPal service fee.
PayPal service fee = (the price of goods + EMSpostage) × 3.9%
Note: All payments are made in Japanese Yen.
return policy
Return and exchange are not acceptable for international shippings.
We do not accept the return and exchange according to your convenience and for any reasons.
In case the item is shipped back to Japan due to imposibility to deliver,
carriage for teturn will be charged to you.
Procedure
step.1 Order
Please send the following information via email or contact form.
store@rcnir.com | Contact Form
※please copy&paste following.
【order information】
name of items or urls.
【receiver information】
・name of person
・address and zip code
・phone number
・email address (PayPal bill notification will be sent to this email address)
step.2 Payment
After fixed up the postage, You will receive a notification of the total amount to be paid from us via PayPal.
Please check it and proceed with the PayPal payment.
step.3 Ship
Your order will be shipped out within 5 business days after we confirm our receipt of the total amount.
Please note that your order will be automatically cancelled if we do not receive the total amount within 3 days after we send notification.
Please feel free to contact us if you have any questions.
Thank you.