Overseas Shipping

We can support by English.
我们可以提供英语的服务。

EMS service disruptions due to the situation in Ukraine

Japan Post has stopped accepting international mail (EMS), mainly in Europe, due to the situation in Ukraine.

You can check the countries where EMS can be shipped from the following URL.

International mail service availability chart
https://www.post.japanpost.jp/int/information/overview_en.html

For orders from countries where EMS is not available, please use a purchasing / forwarding agent. (EX: White Rabbit Express)

They have a cheap commercial shipping account, using UPS / Fedex / DHL.

Overseas orders

Please place an order via Order Form

→ Order Form

How to ship

We send our products to overseas only by EMS( Express Mail Service).

Payment

We accept PayPal for international payment transaction.

carriage and transaction fee

EMS
you can check carriage rate : http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

PayPal
we will charge you PayPal service fee.
PayPal service fee = (the price of goods + EMSpostage) × 3.9%

Note: All payments are made in Japanese Yen.

return policy

Return and exchange are not acceptable for international shippings.
We do not accept the return and exchange according to your convenience and for any reasons.
In case the item is shipped back to Japan due to imposibility to deliver,
carriage for teturn will be charged to you.

Procedure

step.1 Order

Please place an order via Order Form

→ Order Form

step.2 Payment

After fixed up the postage to your country, You will receive a notification of the total amount to be paid from us via PayPal.

Please check it and proceed with the PayPal payment.

Your shipping address will be notified to us when you pay with PayPal.

step.3 Ship

Your order will be shipped out within 5 business days after we confirm our receipt of the total amount.

Please note that your order will be automatically cancelled if we do not receive the total amount within 24 hours after we send notification.

Please feel free to contact us if you have any questions.
Thank you.