Terms of Use

Terms of Use

These Terms of Use (hereinafter referred to as the ""Terms"") set forth the conditions for the use of the services (hereinafter referred to as the ""Services"") provided by ROCANIIRU (hereinafter referred to as the ""Company"") on this website. All registered users (hereinafter referred to as the ""Users"") shall use the Services in accordance with these Terms.

Article 1 (Application)

1. These Terms shall apply to all relationships between the Users and the Company regarding the use of the Services.

2. In addition to these Terms, the Company may establish individual rules and guidelines for the use of the Services (hereinafter referred to as ""Individual Regulations""). Such Individual Regulations shall constitute part of these Terms.

3. In the event of any inconsistency between the provisions of these Terms and the Individual Regulations, the provisions of the Individual Regulations shall prevail unless otherwise specified.

Article 2 (Registration)

1. Those wishing to use the Services shall agree to these Terms, apply for registration using the method specified by the Company, and complete registration upon the Company’s approval.

2. The Company may decline registration applications under the following circumstances without any obligation to disclose the reasons:

(1) False information was provided in the registration application;

(2) The applicant has previously violated these Terms;

(3) The Company otherwise deems the registration inappropriate.

Article 3 (Changes to Member Registration and Login Method)

In response to the increasing number of unauthorized account uses in online commerce, ROCANIIRU has updated its login methods to enhance security. Although logging in solely with an email address and password was simpler, the Company now prioritizes customer security by implementing a one-time code system. Each time a User logs in, a new one-time code will be issued to the registered email address. Entering this code will complete the login process.

After logging in, please proceed with the order process according to the guidance. Upon completion of your order, you will receive an email notification regarding shipping dates and other details.

Article 4 (Management of User ID and Login Method)

1. Users shall manage their User ID and login information responsibly. To enhance account security, the Company has transitioned from the conventional email and password login to the safer one-time code method. Upon each login, a new one-time code will be sent to the registered email address, and entering this code will complete the login.

2. The one-time code is valid for a single use only and must not be shared with third parties. If login is successfully completed with the correct User ID and one-time code combination, the Company will regard the access as being made by the registered User.

3. The Company shall not be liable for any damages resulting from inadequate management of the one-time code, unless such damages are due to the Company's intentional misconduct or gross negligence. If unauthorized access is suspected, please contact us immediately.

Article 5 (Usage Fees and Payment Methods)

1. Users shall pay the usage fees for the paid portions of the Services as separately specified and displayed on this website, using the designated payment methods.

2. In the event of delayed payment, the User shall pay a late fee at an annual rate of 14.6%.

Article 6 (Prohibited Conduct)

Users shall not engage in any of the following conduct when using the Services:

1. Acts that violate laws or public order and morals;

2. Acts related to criminal activities;

3. Infringement of intellectual property rights such as copyrights and trademarks included in the Services;

4. Acts that destroy or interfere with the servers or networks of the Company, other Users, or third parties;

5. Commercial use of information obtained through the Services;

6. Acts that may interfere with the operation of the Company's services;

7. Unauthorized access or attempts thereof;

8. Collection or accumulation of personal information concerning other Users;

9. Use of the Services for improper purposes;

10. Acts that cause disadvantage, damage, or discomfort to other Users or third parties;

11. Impersonation of other Users;

12. Promotion, advertising, solicitation, or sales activities without the Company's approval;

13. Acts aimed at meeting unfamiliar individuals of the opposite sex;

14. Providing benefits to anti-social forces;

15. Any other acts deemed inappropriate by the Company.

Article 7 (Suspension of Service Provision)

1. The Company may suspend or interrupt the provision of all or part of the Services without prior notice under the following circumstances:

(1) Maintenance, inspection, or updates of the system;

(2) Difficulty in providing the Services due to force majeure such as earthquakes, lightning, fires, power outages, or natural disasters;

(3) Suspension due to accidents involving computers or communication lines;

(4) Other circumstances where provision is deemed difficult.

2. The Company shall not be liable for any damages arising from the suspension or interruption of the Services.

Article 8 (Usage Restrictions and Deregistration)

1. The Company may restrict usage or cancel registration without prior notice under the following circumstances:

(1) Violation of these Terms;

(2) Discovery of false registration information;

(3) Non-payment of fees;

(4) Lack of response to communications from the Company;

(5) Prolonged inactivity;

(6) Any other cases where usage is deemed inappropriate.

2. The Company shall not be liable for any damages resulting from measures taken under this Article.

Article 9 (Withdrawal)

Users may withdraw from the Services by following the procedures specified by the Company.

Article 10 (Disclaimer of Warranties and Limitation of Liability)

1. The Company does not guarantee that the Services are free of factual or legal defects (including, but not limited to, safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, and security).

2. The Company shall not be liable for any damages arising from the Services, except where the Terms constitute a consumer contract under the Consumer Contract Act of Japan, in which case certain disclaimers shall not apply.

3. The Company shall not be liable for any special damages arising from special circumstances, and the maximum amount of damages shall be limited to the amount of usage fees received from the User.

4. The Company shall not be involved in or responsible for any transactions, communications, or disputes between Users or between Users and third parties.

Article 11 (Changes to Service Content)

The Company may change or discontinue the content of the Services without prior notice to Users and shall not be liable for any damages arising therefrom.

Article 12 (Amendment of Terms)

The Company may amend these Terms at its discretion without prior notice to Users. If a User commences use of the Services after the amendment, the User shall be deemed to have agreed to the amended Terms.

Article 13 (Handling of Personal Information)

The Company shall handle personal information obtained through the use of the Services appropriately in accordance with its ""Privacy Policy.""

Article 14 (Notice and Communication)

Notices and communications between the User and the Company shall be conducted using the method specified by the Company. Unless otherwise notified by the User following the method separately specified by the Company, the Company shall regard the currently registered contact information as valid and shall consider notices and communications sent thereto to have reached the User at the time of dispatch.

Article 15 (Prohibition of Transfer of Rights and Obligations)

Users shall not assign, transfer, or provide as collateral their contractual status or rights and obligations under these Terms to any third party without the Company's prior written consent.

Article 16 (Governing Law and Jurisdiction)

1. The interpretation of these Terms shall be governed by the laws of Japan.

2. In the event of a dispute arising in connection with the Services, the exclusive jurisdiction shall lie with the court having jurisdiction over the location of the Company’s head office.

Article 17 (Contract)

When a Member places an order for a product on this website, a confirmation email containing the order details will be sent by the website. The Member’s order constitutes a provisional application for a purchase contract. Regardless of the selected payment and shipping methods, the purchase contract shall be deemed concluded when the ordered product is shipped from the Company's warehouse. For orders placed through means other than the Internet, the contract shall also be deemed concluded upon shipment of the product.