User Guide

This is a condition for domestic transactions, but in the unlikely event that the item is damaged or defective, or if you receive an item that is different from the item you ordered, we will provide a refund or exchange. In the above cases, we will pay the shipping costs for returning and reshipping. If there is a problem and you would like to return or exchange the item, please be sure to contact us within 3 days of receiving the item. After checking the condition, we will exchange it for a good item. If the same product is not in stock, we will issue a refund. In addition, there may be cases where communication is required between the delivery company and the customer, so we ask for your cooperation.

Additionally, for international shipping, as unexpected accidents can occur, we insure the package for a maximum of 2 million yen, equal to the selling price in Japanese yen at the exchange rate at the time of sale. If damage occurs during shipping, please contact us via email with a photo within 24 hours of receiving the item. After that, we will report the accident to the Japanese post office and apply for compensation. We apologize for the inconvenience and ask for your cooperation in picking up your package at your local post office. Refunds will be paid by insurance. Also, the amount is This will be determined by the circumstances of the accident and the damage to the baggage. Thank you for your understanding and understanding.

However, our store handles many antique miscellaneous goods and furniture that have been used for many years. We consider scratches and warpage on these products to be part of the antique texture. Please understand this before purchasing. Please feel free to contact us if you have any questions.